The Fair Debt Collection Practices Act (15 USC 1692) prohibits abusive, deceptive, and unfair practices by third-party debt collectors on consumer debts. It restricts collection call timing, false representations, and harassment, and gives consumers the right to dispute and verify debts in writing.
Enacted in 1977 and enforced by the CFPB and FTC, the FDCPA applies to third-party debt collectors seeking payment of consumer debts — personal, family, or household obligations such as credit cards, medical bills, auto loans, and mortgages. Business debts owed by companies are generally not covered, though some states extend similar protections to commercial accounts. Key FDCPA rights for consumers: (1) Debt collectors cannot call before 8 a.m. or after 9 p.m. local time. (2) They cannot contact consumers at work if told the employer prohibits it. (3) They cannot use obscene language, make threats they cannot legally carry out, or misrepresent the amount owed or their identity. (4) Within 5 days of first contact, collectors must send a written validation notice stating the amount owed, the creditor's name, and the consumer's right to dispute. (5) If the consumer sends a written dispute within 30 days, collection must stop until the debt is verified. The CFPB's Regulation F (effective 2021) modernized FDCPA rules for the digital age — it permits collectors to contact consumers via email and text and sets a 7-call-in-7-days telephone frequency cap per debt. Sources: CFPB FDCPA resource page at https://www.consumerfinance.gov/consumer-tools/debt-collection/ and the full statutory text at https://www.ftc.gov/legal-library/browse/statutes/fair-debt-collection-practices-act.
Generally no. The FDCPA covers third-party debt collectors — companies hired to collect debts on behalf of creditors, or buyers of charged-off debt. Original creditors collecting their own debts are not covered by the FDCPA at the federal level, though many states have separate unfair-debt-collection laws that extend to original creditors. Check your state's law for broader protections.
No. The FDCPA applies only to consumer debts — debts incurred for personal, family, or household purposes. Commercial debts owed by businesses are not covered federally. If you're a business owner receiving aggressive third-party collection calls about a business obligation, you'd need to look to state law or the FTC Act's prohibition on unfair or deceptive practices.
Within 5 days of first contact, a collector must send a written validation notice (or include it in the first contact) stating: the amount owed, the name of the creditor, and that the consumer has 30 days to dispute. If the consumer disputes in writing within that window, the collector must stop collection and provide written verification of the debt before resuming. This right is established at 15 USC 1692g (cfpb.gov/consumer-tools/debt-collection).
File with the CFPB at consumerfinance.gov/complaint or the FTC at reportfraud.ftc.gov. You can also sue the debt collector directly in federal or state court within one year of the violation — the FDCPA provides for actual damages, statutory damages up to $1,000, and attorney fees. Many consumer attorneys take FDCPA cases on contingency because the fee-shifting provision makes them economically viable.